📦 Orders & Shipping

Where do you ship from?

We ship from both the United States and Canada, depending on product availability and your delivery location.
This allows us to offer faster shipping and minimize customs delays.

Which countries do you ship to?

We currently ship to:

  • United States
  • Canada

We plan to expand to more international destinations soon!

How much does shipping cost?

Shipping fees are calculated at checkout based on your location.
We offer free standard shipping on:

  • U.S. orders over $40 USD
  • Canadian orders over CA$50

How long does shipping take?

Orders are processed within 1–3 business days.
After shipping, estimated delivery times are:

  • U.S.: 3–7 business days
  • Canada: 4–8 business days

Your order will ship from the nearest available location for faster delivery.

Will I receive a tracking number?

Yes! You’ll receive a tracking link by email once your order is shipped.

🔄 Returns & Exchanges

Can I return my order?

We accept returns within 14 days of delivery for unused, unworn items in original packaging, unless otherwise stated as final sale.

How do I request a return?

Simply email hello@snugleap.com with your order number and reason for return.
If eligible, we’ll provide return instructions. Customers are responsible for return shipping unless the item is damaged or incorrect.

Do you offer exchanges?

We do not offer direct exchanges. You may return eligible items and place a new order separately.

What if my item arrives damaged or incorrect?

Please email us within 5 days of receiving your order with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

We’ll make it right with a replacement or refund.

🧼 Products & Care

Are your products suitable for all types of use or wear?

Yes. Our collections are designed to be versatile and suitable for a variety of styles, occasions, and everyday needs.

How do I take care of my items?

We recommend:

  • Storing products in a clean, dry place
  • Keeping them away from water, perfume, and chemicals
  • Gently wiping with a soft cloth if needed

Detailed care instructions may be included on the product page.

❓ Other Questions

Can I modify or cancel my order?

If your order hasn’t shipped yet, we’ll do our best to accommodate changes.
Please email hello@snugleap.com as soon as possible.

Do you offer gift cards?

Yes! Digital gift cards are available on our website and make a great option for any occasion.

Still need help?

Feel free to contact us at hello@snugleap.com.
We typically respond within 1–2 business days.